Jotform Integration

Overview

Connect Jotform to create or update OutCaller leads whenever someone submits a selected form.

Capabilities

• Lists forms and questions directly from your Jotform account.
• Maps Jotform questions to lead name, phone, email, and description.
• Registers and replaces the Jotform webhook automatically.
• Routes each submission into the selected usecase.
• Uses the Jotform submission ID to handle delivery retries safely.

Prerequisites

• A published form in a standard Jotform account.
• A Jotform Full Access API key so OutCallerAI can manage the form webhook.
• An OutCallerAI usecase with an assigned agent.

Setup

1. In Jotform, open Settings → API and create a Full Access API key. OutCaller needs this permission to register and remove the form webhook.
2. Open OutCaller Integrations → Jotform → Setup.
3. Paste the key and save.
4. Save, then select the form and target usecase.
5. Map the form questions to the required lead fields.
6. Save the mapping. OutCaller configures the webhook automatically.
7. Submit the form and confirm the lead appears in the selected usecase.

How it works

• Jotform's free Starter plan currently allows 1,000 API requests per day.
• Re-enable a disabled form before expecting new submissions.
• Changing the selected form replaces the previous OutCaller webhook.
• This integration currently supports standard Jotform accounts only.

Verify the integration

Submit the selected form with a unique phone number. Confirm the lead appears in the target usecase and that mapped fields match the response.

Troubleshooting

• If no forms appear, verify the API key is Full Access and belongs to the expected account.
• If no lead appears, confirm the form is enabled and the mapping save reported an active webhook.
• If API requests are rejected, check the Jotform daily request limit.

Disconnect

Select Disconnect Integration in the Jotform drawer. OutCallerAI removes the managed webhook and saved credentials; existing leads remain.